Terms & Conditions


Can we print 2 colour prints?

Two color prints may be available depending on your logo/design, we would need to view your design to confirm 2 colors can be printed - Additional fees will apply - Please email your request.


How long does it take from order?

We usually ask for working 14 days from Artwork approval, however if stock is need sooner please make a note in the order comments section.

How much is Delivery?

No Fee - Express delivery is included in the pricing shown. (Melbourne/Sydney/Brisbane Metro only) For venues outside these areas please email requesting if free delivery applies to your area.


Hi, and welcome to Customnapkins.com.au

Before using our Website, we kindly ask that you read the following terms and conditions.

By accessing, viewing and using this Website, you agree to be bound by these terms and conditions (Terms).
We reserve the right to change these Terms at any time without any prior notice and you will be taken to have accepted any change by continuing to use this Website.

In these Terms:
• ‘Website’ refers to the website located at http://customnapkins.com.au and any future URLs we may register and links to this Website;
• ‘Good’ or ‘Goods’ refers to any items displayed on our Website and any items you have offered to purchase; and
• ‘Service’ or ‘Services’ refer to any services we perform in relation to providing you with the Goods.

Purchasing our products
Here you can browse, select, order and purchase Goods or Services that are displayed on our Website.

Any order placed through our Website is an offer by you to purchase each particular Good in accordance with these Terms. These Terms prevail over any other document purporting to have a contractual effect between you and us.

We reserve the right to accept or reject an order you make using our Website for any reason.

Images that you submit

If the image you submit to us requires Services for optimal printing, we may, at our discretion, send you a separate quote in relation to those Services. If you do not accept that additional quote for Services, we may be unable to print the image on the Goods.

By submitting an image to us, you confirm that you own the copyright to, or have otherwise obtained all necessary permissions to allow us to use and reproduce any images by printing on Goods as purchased through the Website. It is your responsibility to ensure that any images you submit do not infringe a third party’s legal rights in relation to defamation, privacy or intellectual property rights. On this basis, you are solely responsible for any complaints from third parties relating to infringements of their rights that arise on the basis of images submitted by you.

We reserve the right to review content you submit to determine whether it is illegal or inappropriate to print. We may, in our sole discretion, refuse to print images that we believe are inappropriate to print or contrary to law. 

Variations in prints

Due to variations of computer monitor setting and the surface of the natural materials we are printing on, the colours of the prints or Goods may vary slightly from what you see on your computer screen. If you need further clarification please contact us before you submit your order.

Job Sheet/Artwork

Once you sign off on the job sheet, consider your job details locked in. Any changes made after signing off may incur extra fees and/or cause a delay to the completion of your job.


All payments must be made in full prior to delivery of the Goods or Services.
We accept all major credit cards, namely Visa, MasterCard, PayPal and direct bank transfer.
When purchasing from us, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. 
To the extent permitted by law, we will not be held liable or responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to a PayPal account.
We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.
If your payment is not received in full or is declined by your bank, credit card issuer or PayPal, we will not hold the Goods against your order.

Prices and taxes
All prices on our Website are listed in AU Dollars and they exclude any associated Taxes
By placing an order, you agree to pay the stated price (plus any applicable Taxes in AU Dollars for all orders.
You agree to pay any additional charges or taxes incurred (including any custom duties) if applicable to the sale or delivery of the Goods.
We reserve the right to change the prices of our Goods or Services at any time without notice to you.

Consumer Law
If there is a major problem with the Goods, a refund or a replacement may be available.
Unless we are required to do so under the Consumer Law, you will be responsible for the costs of returning the Goods to us.

We invite you to notify us of any damaged Goods or unacceptable Services as soon as possible by emailing us at info@customnapkins.com.au

Product care 
If you have damaged the Goods yourself, or you have failed to take proper care of the Goods, we may not be able to provide you with a repair, refund or replacement. Please refer to our product care instructions included with the Goods and on our Website.

Our Refund Policy
In addition to any of your consumer rights, if you have changed your mind about your purchase, we may be able to change the image you would like printed on the Goods if you give us notice within 2 days of placing the order with us, provided that the image has not already been printed.
You must contact us as soon as practical if you want to change the image that is printed. While we will endeavour to accommodate such changes, we are unable to change the image or offer a refund if we have already ordered print plates or printed the image on the Goods.
That being said, if you have any issues with the Goods, please call us and we will endeavour provide alternative options for you.

The image ordered is low in quality and too small to print
We will contact you and request a larger image. This may add a delay in the ordering process (depending on how long it takes to receive the new image). If you do not have a larger image you are able to replace the image with another. 

Delivery process and times

While all effort is made to ensure that Goods purchased from our Website will be processed within 10 days of receiving your order, we cannot guarantee processing times.
We generally use third parties (including Couriers) to deliver orders. By placing an order for Goods you agree that your details, such as name, contact numbers and delivery address, will be passed to those third parties.
While we aim to get your order delivered to you within 10 working days, in the unlikely event of extended delays, we will endeavour to inform you as soon as practicable. Any questions or follow-up regarding delivery can be directed to us at info@customnapkins.com.au
Further, you agree that, notwithstanding anything in these Terms, we are not liable with respect to any loss, damage, cost or expense you or any third party suffers as a result of a change in delivery times or delay in delivery.
If you request that we deliver Goods at a delivery address, we are not responsible for loss, damage or theft of Goods once the Goods are delivered to that address.
Further, if you require Goods that you have ordered to be redirected to an address other than your original order address, we may charge you a reasonable fee for doing this.

Shipping charges
On delivery the recipient may be required to sign a proof of delivery document. If the recipient is not available to take delivery, a calling card containing the relevant contact details will be left at the delivery address. It is your responsibility to follow the instructions stated on the calling card. If Goods are required to be redelivered, the recipient may be required to pay any associated fees for redelivery.
All Shipping charges for delivery are automatically calculated during the checkout process.

Risk and title
Risk and title in the Goods pass to you on the date and time of delivery of Goods to the shipping address provided in your order or, should you choose to collect the Goods, the date and time of collection of the Goods from our shop.
It is your responsibility to ensure that the information you provide, including but not limited to your name, delivery address, contact numbers, email address and orders are correct, so please check any details carefully before submitting an order to us. You acknowledge and agree that we will not be responsible for any loss or damage that you may suffer as a result of you providing incorrect information to us.

Your use of this Website
You are provided with access to and are authorised to download material contained on this Website for your personal use only. You may not, without our express written permission, onsell any information obtained from this Website, use any data mining robots, other extraction tools, metatags or mirror the Website. Further, you must take your own precautions to ensure that the process which you use for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this Website.

Subscription and Email List
From time to time, we email our account holders advance notice of sales, new collections, launches and other news. The email addresses we collect are only used internally for the purposes as stated above. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing at the bottom of the emails sent to you.

Social Media
We currently operate and manage social media accounts on Instagram and we may use other social media channels in future.
We do not endorse the opinions expressed by the users on our social media pages.
By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without compensation to you.
You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, or that infringes any third party’s intellectual property rights, breaches someone else’s confidentiality or privacy, misrepresents your relationship with us or this Website, is misleading, false or deceptive on our social media pages.
We reserve the right to edit or remove content that violates these Terms and to block your access to our social media accounts.

Intellectual property rights
All text, graphics, logos, icons, images, photographs and software featured on this Website are protected under International copyright laws. You must not reproduce, store, adapt, distribute, display, publish, or create similar works from them.
If you upload any material or content on our Website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.
As stated above, it is your responsibility to ensure that any images you submit do not infringe a third party’s legal rights in relation to defamation, privacy or intellectual property rights.
Unless you specifically request otherwise in writing, you grant us an irrevocable, royalty-free licence to use the image you submit to us for printing on your Goods for promotional purposes on our Website. However, we will request your permission first if the image that you submit to us includes identifiable images of people.

You agree to indemnify us against any and all costs incurred by us arising from, whether directly or indirectly, any action taken against us due to a breach of these Terms by you, for example, an action against us in relation to copyright infringement for an image you supplied.

Availability of this Website
From time to time, down-time on this Website, either scheduled or unscheduled, may occur. We will endeavour to work within reason to ensure the amount of down-time is limited and that we notify users of any down-time in a timely manner. However, we will not be held liable for the consequences of any down-time.

Links to third party Websites
This Website may contain links to other websites. Unless stated otherwise, this Website does not control, endorse, sponsor or approve such third party websites or their content, nor are we liable or responsible for any loss or damage that you may suffer as a result of your visits to any third party websites.

Interference with this Website 
You agree not to make or attempt to modify, hack, remove, deface, add or otherwise interfere with this Website or to any material or content posted on this Website.

Limitation of Liability
You acknowledge and agree that, to the extent permissible by law, this Website and all content appearing on it are provided on an “as is” and “as available” basis, without warranties of any kind.
To the maximum extent permissible by the law, we are not liable or responsible for any loss or damage, whether direct or indirect and however caused (including through negligence), that you may suffer in connection with your use of this Website or any linked website and take no responsibility for any loss arising out of your use of or reliance on information contained on or accessed through this Website.

For our privacy and policy statement, please refer to our Privacy Policy below

Events which are out of our control
We shall not be held liable and responsible for any delay in performance of our obligations under these Terms if the delay is caused by circumstances beyond our reasonable control.

General provision 
If we do not take action against you with respect to any breach by you of these Terms, this does not mean that we have waived our rights to take action with respect to subsequent or similar breaches. Furthermore, if any part of these Terms is found to be void, unlawful or unenforceable for any reason, that part will be deemed severed from the remainder of these Terms and will not affect the validity of the remaining clauses.

Custom Napkins is committed to providing you with the best possible customer service experience. 

Collection of your personal information

There are many aspects of the site that can be viewed without providing personal information, however, for access to future Custom Napkin customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

Custom Paper Napkins will only share personal information pertaining to the delivery of your order to freight companies and any company related to the production/delivery process of your order.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Custom Napkins reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know.

You may be required to put your request in writing for security reasons.  

Contacting us

Custom Napkins welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday. info@customnapkins.com.au